- Understand the User
- Personas
- User Interviews & Observations
- Empathy Maps
- User Goals
- User Journey Maps
- Develop Problem and Solution Statements
- Sketches & Diagrams
- Site Planning and Sitemapping
- Menu Development
- Sitemap
- Style Guide
- Page Layouts
- Wireframes
- Prototypes
- User Testing
- Revisions
- Programming
- Publishing
- Review Analytics
- Revisions